COMPLAINTS AND RETURNS
The client who is a Consumer or an Entrepreneur on consumer rights has the right to withdraw from a distance contract within 14 days without providing a reason..
The deadline for withdrawing from the contract is 14 days from the day the Customer received the Goods..
To exercise the right of withdrawal from the contract, the Customer must inform the Seller (MASTERLUX) of their decision through a clear statement sent by email or to the Seller's mailing address..
The customer is obliged to return the Goods no later than 14 days from the date of notifying the withdrawal from the contract.
The cost of returning the Goods is borne by the Customer.
The Seller will refund all payments received from the Customer, including delivery costs (except for additional costs resulting from the Customer's choice of a more expensive delivery method than the cheapest one offered by the Store) no later than 14 days from the day of receiving the statement of withdrawal from the contract..
The refund will be processed using the same payment method that the Customer used when placing the order, unless the Customer agrees to an alternative solution..
COMPLAINTS
The Seller agrees to deliver the Goods in accordance with the contract.
If a defect in the Goods is found, the Customer has the right to file a complaint by contacting the Seller electronically or in writing..
The complaint should include the customer's details, a description of the problem, and – if possible – proof of purchase..
The seller will consider the complaint within 14 days from the date of its receipt.
